Payments & Shipping
Which payment methods do you accept?
We accept MasterCard & Visa card and PayPal. When paying via PayPal, you will be taken to PayPal’s secure payment portal to finalise payment.
Are my credit card and bank details secure?
At no time do we record your credit card information on our site. BK Bakery operates under the Privacy Act 1988. When you purchase products at the BK Bakery website, your payment details are processed securely via Swipe. We keep a secure record of your order details until your order is dispatched in case any changes occur with your order. After this, your payment details are not stored.
How will I know that my order has been processed?
You may place your order by completing the checkout process on our website. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your order after payment is received, we will contact you by email or telephone.
Do you ship internationally?
Unfortunately, for our international bakery lovers, we do not currently offer international freight through our online shopping facility.
Can I track my item?
Yes, once your order has been dispatched, Australia Post will email you the tracking number. You can track your item on the website here www.auspost.com.au/eParcel. If you don’t receive the email please check your spam or deleted items folder just in case it has landed in there. Please call us if you need help tracking something down as we are always happy to assist.
How is postage and handling calculated?
Postage is calculated based on the weight and dimensions of your order. For all purchases over $60, postage is FREE of charge. Our handling fee is included in the cost of the biscuits. Standard postage fees include:
x2 Products, any variety = $9.00 p&h
x4 Products, any variety = $12.00 p&h
If the order total weight, dimensions or food handling requirements fall outside the limits allowed by our shipping fee calculations, we will contact you to advise of the correct or amended postage fee.
How is my item delivered within Australia?
All items are packed appropriately and sent via Australia Post. To check Australia Post delivery times click here www.auspost.com.au/eParcel, Please note – Delivery interstate can take up to 9 business days. If your postal services tries to deliver and no-one is at home they should leave a calling card to let you know the item it as your local post office for collection.
When will my item be dispatched?
Orders received are dispatched within 3 business days. Weekend and public holiday orders are processes and dispatched the next business day.
How long does it take to deliver my item?
To check Australia Post delivery times please visit www.auspost.com.au/eParcel. Please note delivery interstate can take up to 9 business days.
What happens if my item is lost or damaged in transit?
Our products are precious cargo to us and our bakery lovers. We work very hard to treat them with the kit gloves they deserve. However on very few occasions items can get damaged in transit that are beyond our control. If this happens please email information and photos of the damaged item and packaging for review. If your item does not arrive, or you think it may be lost. Please email us with your order confirmation or Australia Post tracking number and we will follow up for you.
By proceeding with your order, you are agreeing that your parcel will have an automatic authority to leave ‘at the doorstep’ if your premises are unattended. If you would prefer, you can select a ‘carded parcel’; whereby if no one is home Australia Post will leave a card to let you know where you can collect your parcel. Check out http://auspost.com.au/parcels-mail/carded-parcels.html. It is helpful if you give additional delivery instructions such as ‘leave on front door step’ or ‘leave at backdoor under carport’. Please remember that while these instructions will be passed on to the delivery agent, BK Bakery is not responsible should these instructions not be adhered to. BK Bakery can not accept responsibility for any loss or damage which may result from an Authority to Leave delivery. If you feel that the item is at risk of being lost or damaged, please tick the carded parcel option. Please note that the delivery agent is unable to contact you prior to delivery or deliver at a specific time.
How old do I have to be to order products online?
Whilst you can be any age to enjoy our delicious products, we do require that all orders placed online are by persons aged eighteen (18) years and over. You may contact us to enquire about other means of purchasing our products.
What if I’m not happy with my products and want to return them?
It is most important to us that our bakery lovers are 100% satisfied. BK Bakery takes every precaution to ensure that your box arrives on time, and in good condition. If we supply an incorrect product, please notify us within 48 hours of delivery and as long as the product is unopened we will arrange the correct product to be sent at no additional cost.
Unfortunately, given that our products are perishable, we are unable to accept returns for any of the below reasons.
a) Products that have been ordered incorrectly or in circumstances where you have a change of mind about the type of product chosen for any reason.
b) If you change your address and fail to update your details on this site and the products have been sent to the wrong address...and possibly eaten.
What if all the products have been eaten and a product is now out of stock?
Whilst we make every effort to ensure availability of all products shown on this site, at any one time there may be items unavailable. If a purchase of an unavailable item is made, the purchaser will be offered the choice of a full refund, or to choose another equally tasty product.
How fresh can I expect my products to be?
Most of our products get eaten pretty quickly. However, we are actually one of few bakery manufacturers that boast a long and healthy shelf life. Please review the Best Before date on your pack label upon receiving. Please note we use oxygen and moisture barrier packaging to extend the shelf life of our product. We do not add any preservatives to our products.
BK Bakery respects the Guidelines suggested by the Australian Direct Marketing Association, in its Code of Practice for Consumer Protection in ecommerce. We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.
In line with those guidelines, BK Bakery would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as the Domain Name Registries under the Privacy Act 1988.